Are the CD keys official?

Yes, the CD keys sold on NEO Gaming are official and purchased from authorized resellers like EA Origin, Steam, Battle.net, NCSoft, or Ubisoft and Other suppliers.

How do I download a game? Is this legal?

Downloading games from official platforms like EA Origin, Steam, Battle.net, NCSoft, or Ubisoft is perfectly legal. You can download them through their software available on their official websites.

How do I activate a CD key?

To activate your game, visit the product page on NEO Gaming’s website and click “Activate this game” to access a guide on the activation process for the specific platform.

Do I have to create an account to purchase a CD key?

You can checkout as a guest, after adding the products you want to buy and clicking on the cart. However, we do recommend to create an account, this allows you to view products you have bought instantly in the “My Orders” section and utilize the ticket system for customer support. Account creation or login can be done through the right-top area on the website’s main page.

How long does it take to receive my CD key?

You can easily view your latest purchased CD key in the “My Account” section, along with the history of your purchases since the creation of your account. Usually the transaction is instant, and it is delivered to the provided email. 

The CD key that I received doesn’t work?

In case the CD key received doesn’t work or is difficult to read, you can open a ticket in the “Support” section on the website to address the issue. We will review it and solve this issue between 10 AM to 5 PM from Sunday to Thursday. 

Is there a deadline to use my CD key?

No, there is no time limit to use your CD key. You can use it whenever you want or even offer it as a gift for a future event or party.

Are the keys valid in all countries?

The validity of keys may vary depending on the game and publisher. Some codes may be subject to national restrictions, but not always. You can find information about any restrictions on each game’s page before making a purchase.

Is a refund possible?

Refunds are possible for CD keys sold on NEO Gaming, but a 10-day deadline may be necessary for the company to verify if the code has been used or not.

How many times can I download a game?

There is no limit to the number of times you can download a game. Once a CD key is registered with a game on your account, you can re-download it as many times as you want. Activation is immediate without the need to repurchase a card, as long as you are using the account used to purchase the CD key.